Order Status, Tracking & Shipping

  • Where Is My Order? Order Status & Processing Times

    Q: When will my order ship? A: Shipping timelines depend on the type of product purchased. For made-to-order items, our standard production time is up to 40 business days before shipment. For pre-order, campaign, petition, and collectible launch items, shipping timelines vary based on the specif...

  • My Tracking Says Label Created - What Does That Mean?

    A “label created” update means your shipping label has been generated and your package is preparing for its first carrier scan. It is normal for tracking to remain in this status for 24–72 business hours while the carrier receives, scans, and moves the package into the network. This can take slig...

  • My Package Says Delivered but I Don’t Have It

    If your package shows as delivered, please try these steps first: Check your mailbox, parcel locker, front desk, leasing office, or mail room Check nearby doors or neighbors Wait 24 hours, as carriers sometimes pre-scan packages before final dropoff Check for multiple shipments if your order con...

  • Can I Update My Shipping Address?

    Yes, address updates are usually possible before shipment. Please contact support as soon as possible with: your order number your full updated shipping address For pre-order, petition, and made-to-order items, address changes are often easier because the order may still be in production. Once t...

  • What countries do you ship to?

    We ship to most international destinations. Available shipping countries and carrier options are shown directly at checkout after entering your address. If your country does not appear, it may be due to: carrier restrictions customs limitations temporary service issues product-specific shipping ...

  • International Shipping Charges

    International shipping costs vary based on: destination country package size and weight number of items carrier rates at the time of shipment Rates are calculated live at checkout. Please note that some countries may also charge: customs duties VAT import taxes brokerage fees These fees are det...

  • Shipping Protection (Delivery Guarantee) Policy

    Shipping Protection (Delivery Guarantee) Policy UwU Market LLC This Shipping Protection program provides coverage for eligible orders against loss, damage, or theft during transit or upon delivery. 1. Key Definitions Carrier: The shipping provider handling delivery. Purchaser: Customer who pur...