Q: When will my order ship?
A: Shipping timelines depend on the type of product purchased.
For made-to-order items, our standard production time is up to 40 business days before shipment.
For pre-order, campaign, petition, and collectible launch items, shipping timelines vary based on the specific product and production schedule. These orders follow the estimated timeline listed on the product page or campaign description, which may be longer than our standard made-to-order window.
Once your order ships, you will receive an email with tracking information. Transit times then vary based on the shipping method selected at checkout.
Q: How long is the production time?
A: Made-to-order items typically require up to 40 business days, excluding weekends and holidays, to allow time for production and quality checks.
Pre-order and campaign items do not follow this standard timeline. Their production windows depend on campaign completion, factory scheduling, approvals, and fulfillment milestones. Customers should always refer to the timeline shown on the product page for the most accurate estimate.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with your tracking number, which can be used on the carrier’s website.
If your order is made-to-order and has exceeded 40 business days, please contact our support team for assistance.
If your order is a pre-order, petition, or campaign item, please reference the estimated timeline on the product page before reaching out, as these products often have longer and product-specific fulfillment schedules.
Last updated: January 16, 2026