How Do Exchanges Work?
If you need a different size, you can request an exchange within 5 days of delivery.
How to start an exchange:
- Contact our Support Team with your order number and the size you need. We’ll open an exchange ticket for you.
- Ship the item back to UwU Market. Standard exchanges are returned at your own cost. UwU Rewards members in the U.S. get a free prepaid return label.
- Once we receive your return, please allow up to 7 business days for processing.
- We’ll create a new order in your requested size and send you the updated details.
Please note:
- Only one exchange is allowed per order.
- Original shipping charges aren’t refundable.
- Requests made more than 5 days after delivery can’t be accepted.
UwU Rewards members (U.S. only)
Active members get one free eligible domestic return per order. Instead of a size swap, you can choose a one-time exchange for any merchandise of equal value, or a refund for the returned item. Contact us within 5 days of delivery and we’ll check eligibility and send your prepaid label.
Received a defective, damaged or incorrect item?
That’s handled separately from size exchanges. Contact us within 5 days of delivery with your order number, a description of the issue and photos, and we’ll offer a fix such as a replacement, exchange or refund.
Customers in the EU, EEA and UK
Different rules apply, including a 14-day right to cancel. See the EU, EEA and UK section of our Exchange & Refund Policy.