Refunds, Returns & Exchanges

• Can I Cancel or Edit My Order?

  Most UwU Market products are made-to-order, pre-order, or limited releases, which begin processing shortly after purchase. Because of this, orders usually cannot be canceled once placed, and all sales are generally final. Ordered the Wrong Size? If you need a different size after delivery, we ...

• How Do Exchanges Work?

  Exchanges are available for eligible items within 5 days of delivery. To start an exchange, please contact our support team with: * your order number * the item needing exchange * the reason for the exchange * photos if the item arrived damaged or incorrect Shipping Costs Customers are respon...

• When Will My Refund or Store Credit Show Up?

  Once a refund or store credit is approved, the timing depends on the resolution type. Refunds to Original Payment Method Most refunds take 3–10 business days to appear after processing. Timing may vary depending on: * your bank * card issuer * PayPal or Shop Pay processing * weekends and holi...