Refunds, Returns & Exchanges
-
Can I Cancel or Edit My Order?
Can I Cancel or Edit My Order? Most UwU Market products are made to order for each customer. Because production starts as soon as you order, orders generally can’t be canceled and sales are final. This includes pre-orders and limited-time releases. There are a few exceptions: defective, damaged ... -
How Do Exchanges Work? If you need a different size, you can request an exchange within 5 days of delivery. How to start an exchange: Contact our Support Team with your order number and the size you need. We’ll open an exchange ticket for you. Ship the item back to UwU Market. Standard exchanges...
-
When Will My Refund or Store Credit Show Up?
Once a refund or store credit is approved, the timing depends on the resolution type. Refunds to Original Payment Method Most refunds take 3–10 business days to appear after processing. Timing may vary depending on: * your bank * card issuer * PayPal or Shop Pay processing * weekends and holi...