Most UwU Market products are made-to-order, pre-order, or limited releases, which begin processing shortly after purchase.
Because of this, orders usually cannot be canceled once placed, and all sales are generally final.
Ordered the Wrong Size?
If you need a different size after delivery, we offer size exchanges within 5 days of delivery.
Please note:
* only one exchange per order is permitted
* customers are responsible for return shipping costs
* original shipping fees are non-refundable
* exchanges are processed after the returned item is received and approved
What If My Item Is Defective?
If your item arrives defective, please contact support within 5 days of delivery with:
* your order number
* a description of the issue
* photos if possible
Claims submitted after this review window may not be eligible.
For full details on exchanges, defects, missing packages, and refunds, please review our **Exchange & Refund Policy**.